Shipping policy
Processing Time
Each order is prepared with care. Please allow 3–7 business days for your order to be processed and shipped.
During launches or tender seasons of high volume, processing times may be slightly extended. Thank you for your patience as we move with intention, not urgency.
Shipping Rates & Delivery Estimates
Shipping is kept simple, a flat rate of $4.50 or free on orders over $25
Estimated delivery times (after processing):
- U.S. Orders: 3–7 business days
Please note that these are estimates and may vary due to postal delays outside of our control.
Digital Offerings
All digital products are delivered instantly via email after purchase.
If you don’t see your download, please check your spam or promotions folder—or reach out and we’ll gently guide it your way.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can follow its journey to you.
Lost or Delayed Packages
If your package seems delayed or lost, please reach out. While we are not responsible for carrier delays, we will always do our best to support you in locating your order.
Incorrect Shipping Information
Please double-check your shipping details at checkout.
Wound to Soul is not responsible for orders shipped to incorrectly entered addresses.
International Orders (if applicable)
International customers are responsible for any customs fees, duties, or taxes that may apply.
A Gentle Note
We understand that many Wound to Soul offerings are ordered during tender or emotional moments. We ship each package with care and intention, and we are honored to be part of your journey.
If something doesn’t feel right along the way, you’re always welcome to reach out at support@woundtosoul.com
This isn’t just a package, it’s a soft place to land, making its way to you.